Welcome to Boats Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a seasoned boater or new to marine adventures, we’re here to ensure your experience with us is smooth and enjoyable.

Product Questions

What types of boats and marine products do you offer?
We specialize in a wide range of marine products including rigid boats, inflatable boats, outboard motors, and various boat accessories. Our collection is curated to meet the needs of boating enthusiasts worldwide.
Are your products suitable for beginners?
Yes! We offer products for all experience levels, from novice boaters to seasoned marine adventurers. Our product descriptions include details about recommended experience levels.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding Asia and some remote areas due to logistical constraints. During checkout, you can enter your address to confirm availability.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
We process orders within 1-2 business days after payment confirmation. This includes order verification and careful packaging to ensure your products arrive in perfect condition.
Can I track my order?
Yes! Once your order is shipped, we’ll provide a tracking number via email so you can monitor your package’s journey to your doorstep.

Returns & Refunds

What is your return policy?
We offer a 15-day return period from the date of receipt. Items must be in original condition with all packaging intact. Please contact our support team at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save shipping information, and view order history for faster future purchases.

Technical Support & Product Assistance

What if I need help with product assembly or operation?
Many products include detailed instruction manuals. For additional assistance, contact our support team who can provide guidance or direct you to appropriate resources.
Do you offer warranties on your products?
Most products include manufacturer warranties. Specific warranty information is provided with each product description and documentation.

Still have questions? Our customer service team is here to help!

Email: [email protected]
Address: 3748 Shobe Lane, Denver, US 80203
Website: boatssalestores.com

At Boats Store, we’re committed to making your marine adventures as enjoyable as possible. Thank you for choosing us as your premier destination for marine products!