At Boats Store, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we strive to make the returns and exchanges process as smooth as possible for our global community of boating enthusiasts. Please review this policy carefully to understand your options.

Returns & Exchanges Process

To initiate a return or exchange, follow these steps:

  1. Request Authorization: Contact our support team at [email protected] within 15 days of receiving your item. Provide your order number and reason for return or exchange.
  2. Receive Instructions: We will email you a Return Authorization Number and shipping instructions. Returns without authorization may not be accepted.
  3. Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Ship it to the address provided in the instructions. Note: Customers are responsible for return shipping costs unless the return is due to our error.
  4. Inspection and Processing: Once received, our team will inspect the item within 5 business days. If approved, we will process your refund or exchange.

Refund Timeline and Method

Refunds are issued to the original payment method after inspection and approval:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear in your account.
  • PayPal: 3-5 business days for the refund to process.

Shipping fees are non-refundable unless the return is due to a error on our part.

Non-Returnable Products

Based on our product analysis, the following items are non-returnable due to their nature and customization for boating enthusiasts:

  • Outboard motors (due to mechanical complexity and potential use)
  • Inflatable boats that have been inflated or used (for hygiene and safety reasons)
  • Any product without original packaging or showing signs of wear or damage not present at delivery.

Returns & Exchanges Request Template

Use the template below to email your request to [email protected]:

Subject: Returns & Exchanges Request – Order #[Your Order Number]

Body:
Dear Boats Store Support Team,

I would like to request a return/exchange for my order #[Your Order Number].
Product Name: [Product Name] Reason: [Please specify reason, e.g., defective, wrong item, etc.] Preferred Solution: [Refund / Exchange for [Product Name]]
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Contact Us

If you have questions about returns or exchanges, reach out to us:

Boats Store
3748 Shobe Lane, Denver, US 80203
Email: [email protected]