At Boats Store, we are dedicated to delivering quality boating products to enthusiasts worldwide and ensuring your complete satisfaction. We understand the importance of a smooth shipping process and a straightforward returns policy. Please review the details below to understand how we handle shipping and returns.

Shipping Information

We ship globally (excluding Asia and some remote areas). Below are our shipping options and timelines:

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Returns & Exchanges Process

We want you to be happy with your purchase. If you are not satisfied, follow these steps to initiate a return or exchange:

  1. Request Authorization: Contact our support team at [email protected] within 15 days of receiving your item. Provide your order number and reason for return or exchange.
  2. Receive Instructions: We will email you a Return Authorization Number and shipping instructions. Returns without authorization may not be accepted.
  3. Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Ship it to the address provided in the instructions. Note: Customers are responsible for return shipping costs unless the return is due to our error.
  4. Inspection and Processing: Once received, our team will inspect the item within 5 business days. If approved, we will process your refund or exchange.

Refund Timeline and Method

Refunds are issued to the original payment method after inspection and approval:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear in your account.
  • PayPal: 3-5 business days for the refund to process.

Shipping fees are non-refundable unless the return is due to an error on our part.

Non-Returnable Products

Based on the nature and customization of our products, the following items are non-returnable:

  • Outboard motors (due to mechanical complexity and potential use)
  • Inflatable boats that have been inflated or used (for hygiene and safety reasons)
  • Any product without original packaging or showing signs of wear or damage not present at delivery.

Contact Us

If you have questions about returns or exchanges, reach out to us:

Boats Store
3748 Shobe Lane, Denver, US 80203
Email: [email protected]